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| Below you will find what some of our customers have to say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | | harley davidson in chicago.chicago harley davidson dealers. harley davidson lisle illinois. illinois harley dealer.harley dealers near chicago illinois. illinois harley. harley davidson |
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"Submitted 3-9-10 The staff was extremely friendly and helpful. They helped me get exactly the right bike for me."
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| By: Chris Lisle,IL |
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"Submitted 3-9-10 It has been a little over a year since I purchased my new 2009 Heritage Softail. Since then I have had ALL positive experiences from several areas of the dealer. Parts: Al, Raul, Steve & Zeek ALL have great input regarding accessorizing my bike, given they ALL ride, I respect their input. Service the folks that make the magical Parts/Rider connection: Adam, Chris S, Ed, Javier, Kyle thanks for all that YOU do... My bike looks great-Javier, Runs great Adam & Ed-thanks for the great dyno numbers... Chris thanks for listening/your input and for your continued support... Chris S. thanks for all that you do, Kyle-Thanks for managing a GREAT team and for acting with a sense of urgency regarding my brother and my bikes... Bryan & Jim thanks for sharing your road experiences regarding our upcoming trip and for the use of your DVDs showcasing same. Sales: Joe, Kurt, Terry thanks for addressing all my questions regarding the bikes/everything Harley Davidson. Don-I cannot thank you enough for all that you've done... everything from pulling backordered parts out of the air overnight, to 3rd party vendors regarding my truck & seat modifications you ARE always a phone call away and NEVER too busy to address my concerns... Amanda, Alyssa, Kelly, Nancy Thanks for all that you do regarding motorclothes, your input is priceless and I do appreciate your passion for the motorclothes merchandise. Lee - You're staff is what keeps my brother and I returning regularly to your shop... I am ALWAYS warmly welcomed regardless of how busy everyone is from from every department I visit. Thanks for the museum bikes earlier this year, GREAT STUFF!... Tuesdays NEVER seem to arrive soon enough... THANK YOU, THANK YOU, THANK YOU - HERITAGE HD FOR ALL THAT YOU DO! "
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| By: Tom Naperville,IL |
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"Submitted 2-14-10 Wanted to let you know that I have had nothing but great experiences with your dealership. Over the past few months, I have been doing some extensive modifications to my current bike. Don, Raul and Zeek have gone to great lenghts to assist me with not only ordering special order parts, but helping me make my bike unique to me. Raul and Zeek have helped me make changes to my original plan and the bike looks better than I anticipated - thanks guys. Also, a special thanks to Adam, Chris and Kyle in service for putting up with the many changes I have asked of them while you have had my bike; you guys are the best. Finally, thanks to Bobby for picking up my bike and bringing it into the dealership for service - everybody who has come into contact with my bike knows he just didn't pick up my bike but a few parts as well. I am now in the process of working with Joe on purchasing my third bike from your dealership and their is a good reason for that - you always treat my family with respect and a warm hello from the time we enter the door to the time we leave the dealership; my son who is seven years old even looks forward to Saturdays now so we can go to the dealership and say hello to everybody!!
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| By: Robert Plainfield,IL |
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"Submitted 2-13-10 I don't even know where to start! My experience with Heritage has been beyond Great. First time I walked in, was with a friend. I wasn't even thinking of getting a new bike. I thought I had the perfect Metric. Joe in sales was assisting another one of my friends with the purchase of his new 2008 Streetglide, and I thought to my self, "Man this guy really knows his bikes" Soon afterwards I decided I was getting a Harley, I looked around at a few dealerships, and quickly realized I was at the wrong places. I headed back to Heritage and now they can't keep me out if they tried. I've always been greeted with a smile and a handshake. I can't say enough about the quality of service, and knowledge offered to me by everyone in sales, Joe, Kurt, Terry, Parts, Steve, Raul, Zeek, Al. Motorclothes sales, Alyssa, Amanda, Kelly, Nancy, Kay. The Guys in Service are superb at what they do, Kyle, Adam Chris, Javier and "The Shark Man" Best Delivery of a Cycle I've seen, And Bryan and Josh, really make it happen after you find the right bike for you.
Thanks a million guys!!!"
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| By: Tony Bolingbrook,IL |
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"Submitted 2-10-10 There are lots of places where you can exchange your hard earned money for a Harley Davidson motorcycle, but if you’re looking for a dealer that focuses on YOUR bike and makes your purchase a unique experience, there is only one place to go - Heritage Harley. My wife and I currently own two Harleys (one is not from Heritage) and we’re in the process of exchanging one of our current models for a newer model. After our recent experience of buying and customizing another motorcycle from Heritage, we were so impressed (again), I had to write a testimonial.
We went into the dealership knowing we wanted a Rocker C, but ten minutes into our initial conversation with Joe, everything went sideways. We went from knowing exactly what we want to spiraling through body colors, three different levels of engine customization, no less than 50 different body options (and all of the variants) and a variety of paint / powder coat / chrome options. Over the next month, we ended up stopping in one or two times each week and refining the choices a little more each visit. We frequently left with product books and new ideas that the Heritage team had come up with for us since our last visit. Each time we arrived at the dealership, we were welcomed with a smile and each time we left, we were told to think about it and they would look forward to our next visit. In addition to our salesman, Joe, I bet most of their parts and service team were involved at some point in discussing appearance, compatibility, fit, feasibility and availability at some point as a result of the extensive amount of customization we wanted to do. Regardless, there was never an ounce of pressure and even after changing our minds numerous times; we were simply told we would figure it out together.
The night we finished our motorcycle and placed the order, we sat at a desk with Joe and Zeek for a couple of hours and generated the final parts list for customizing our bike. There were some minor adjustments, tweaks and modifications (several due to compatibility - THANKS Zeek!) before we were done, but we were there. On the drive home, I thought about customer service and how it seems to be a lost art. I can assure you that it isn’t lost at Heritage. From Sales to Service, Parts and Finance, they focus on making your Harley purchase easy, hassle free and, most importantly; about getting exactly what you want. What sold me? They aren’t afraid to invest their time to do it right.
From the day we bought our first Harley at Heritage, we were welcomed by name every single time we walked into the dealership. From the showroom floor to the service department, they all knew us! When we go to Heritage, we never feel like we walk into a store, but instead a home. We’re on our third Harley, but there will be more to come and you can bet where we’ll get them!
I would like to extend a special thank you to Joe, Zeek, Josh, Chris, Nancy, Amada, Kelly, Kyle, Adam and the rest of the Heritage team. You are the reason for this testimonial.
Thank you."
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| By: Brandon Wheaton,IL |
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"Submitted 2-4-10 I wrote a testimonial last May about the great service and friendly people at Heritage HD. That was a few days after purchasing my Screamin Eagle Dyna from them. My wife and I have just added a shiney new ultra classic for our longer rides. We have been treated like more than just customers ever since the first day we stopped in their dealership. We consider everyone there to be our friends. Stop in and see for yourself. You walk in and more often than not you are first greeted with a smile and "How Are You" by Kurt who is usually at the front desk. You are then welcomed by everyone there that you meet. You are asked if you would like any help with anything and if not you are not pushed or bothered by anyone unless you have a question, that they will gladly answer. After a year and ALOT of chrome and service I can tell you that the knowledge and humor in the parts dept. is second to none.(even Zeek) A special Thank You to Don for all his help in tracking down Special Order items we just seem to need. The service dept. with Adam,Chris & Kyle have been just fantastic with everything I have had done. Great service guys. Once again I have to say thank you to Joe & Bryan for a great deal on our new Ultra. Josh went out of his way again to make sure all the finances were taken care of. The fine ladys in MotorClothes are the nicest you will ever meet. We have found new friends and a Great place to do business. You will too. "
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| By: Drew North Aurora,IL |
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"Submitted 11/25 - I’m writing to say thank you to everyone at Heritage for a great experience when buying my new 2010 Sportster Iron. This is my first bike and after visiting a few dealers while I was researching brands and models, I found many motorcycle shops to be nothing more than a place for employees and their friends to hang out. I eventually decided to go with the Iron based on the good press and long Sportster history and that led me to Heritage. I walked in apprehensive based on my past experiences with other bike shops but immediately knew that Terry was a good guy to work with, and Nancy lights the place up. Since buying my bike on 10/31, I’ve stopped in a few times and was surprised to see that Terry remembered me and what I bought. Go into most car dealers and the guy who sold you that new car will run away out of fear of chargebacks or his inability to handle the slightest satisfaction situation.
I’m impressed by the service of everyone I have met at Heritage. The level of sincerity, pride, and commitment to the customer at your store won the sale and will keep me coming back as a happy customer.
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| By: Mike Aurora,IL |
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"Submitted 11/12/09 I just wanted to say thank you again for the calendars for the troops. Everybody in the shop seemed very nice and there were smiles all around. Special Thank You, the troops will be very happy! :)
Thanks again guys!"
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| By: Christina Lemont,IL |
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"Submitted 11/7/09 ".......customer service is greatly appreciated and will be remembered." And it was. People remember - I did. That was an excerpt from my previous testimonial. As a result of that previous positive experience as well as some others, I purchased an '09 Ultra from Heritage back in June. Little things lead to big things and make a lasting impression. The brothers in service were great getting the bike prepped just before closing, Josh as well from the financial end and last but not least, Kurt in Sales. The guy is honest, down to earth, easy to talk to and no pressure but at the same time right there to help - a real pleasure to do business with. But, honestly, everyone I have had contact with at Heritage have been the best so I apologize if I left anyone out. As an update to this - once again your customer service is second to none. Bought some Fat Shotz pipes for the Ultra today. Just want to thank Zeek, Kurt and Adam for all their help in the recommendations, selection and installation. They sound great. Express Lane Service is a beautiful thing. Keep up the good work Heritage, you're building relationships and loyalty for life. I appreciate all you do for the Harley folks."
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| By: Tony LaGrange Park,IL |
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"Submitted 11/6/09 Just wanted to congratulate Heritage on your MADD award. That says a lot about the character of your dealership. Had to be a unusual for a Harley dealership to get this considering how many have events that are really nothing more than beer fests. And then they all ride off into the sunset. Thanks for keeping the experience and image positive and professional but yet a lot of fun. "
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| By: Tony LaGrange Park,IL |
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"(Submitted 11/3/09) I have been dealing with Heritage for a few years now and I travel from England (4000 miles!) to get my parts,acessories, clothing, help, advice and even a friendly chat! I have found them more helpful than my local dealer. All the guys, and the girls in the clothing department too, are outstanding nothing is too much trouble, I have even had parts specially ordered for me to take home. I have even called up from home in England for information that my local dealer is unwilling (or unable!) to give me. Thanks Guys you are a great team you've got to be the best Harley dealer in the world!."
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| By: Mike Gloucester UK,XX |
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"Submitted 10/10/09 I would like to thank Adam and Kurt for getting me in and out of service today on very short notice! Thanks to Raul and Alyssa as well for assisting me in some purchases while I waited for my bike! This is by far the best dealership I have ever been to when it comes to the entire Harley Davidson customer experience."
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| By: Rob Plainfield,TN |
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"Submitted 10/5/09 Great service, ready when promised.
Some dealers just don't understand, if you need/want your bike by a certain day they don't care.
Adam called me when my bike was done, I came in and the bike was ready, the paperwork was ready and off I went!
Great Service!!"
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| By: Rick Donwers Grove,IL |
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"Submitted 10-4-09 Thank you Joe, Josh, Kurt, Raul and the rest of the staff at Heritage Harley Davidson!!! Came into the dealership looking to have my bike serviced and ended up leaving with a new bike. Let me tell everybody that may read this that their was no pressure to purchase at all, however, after looking around at the bikes you had in stock I knew I had to upgrade my ride!!! This is the second bike I have bought from Heritage Harley Davidson and it won't be my last. From Sales to parts - motor clothes to financing; this is the place to shop if you are looking for anything Harley Davidson!!!! Thanks again "
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| By: Rob Plainfield,IL |
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"Submitted 9/20/09 The buying experience at Heritage was absolutely FANTASTIC!The team they have put together there is the BEST I have ever dealt with in my life.Joe,Raul,Kelly,Josh and Adam were all more like family than employees.They more than went out of their way to help with the purchase of the Sportster.GREAT JOB GUYS AND GIRLS! Heritage has more than earned my business for life.They are that good,trust me.
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| By: Ken Lemont,IL |
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"(Submitted 9-19-09) WOW what a dealership!!"
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| By: mike mt prospect,IL |
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"Submitted 9/19/09 If you are looking to buy a new or used Harley I highly recommend Heritage HD. I bought my first Harley a week ago (Sept. 13), a 2002 Road King Classic. I was browsing with my wife with Terry (one of the Sales professionals) assisting us in my search. He was very knowledgable and took the time to listen and answer questions. I bounced around and sat on a few bikes, some more than once. I was indecisieve and driving myself mad. Which bike do I choose? I decided on the Road King, being a big guy it made the most sense. Terry and I went on a test ride and I knew I was buying this bike. In less than 1 hour I rode home with my first Harley. Josh in Financing, Chris and Al in Service and Zeek in Parts are awesome.
So if you are looking to buy a bike, do yourself a favor and see Terry. He will do you right! What a fantastic experience."
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| By: Nick Naperville,IL |
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"Submitted 8/23/2009:Have to say that you guys run a class A shop!!!! Bought a used Electra Glide from you two weeks ago, and had some very minor issues with it. I called service and spoke with Adam, who in return told me to bring the bike in and they would look at it (even though service was booked out for the next week). Morale of story is that 48 hours later my bike was done, Kurt and Adam called me to let me know all that was repaired (even items I did not tell them about), and when I picked up the bike was told NO CHARGE!!!
Thank you to all the guys in service - you have my business!!"
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| By: Robert Plainfield,IL |
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" Submitted 8/22/09:Recently, my husband and I became interested in becoming motorcyclists and began to research motorcycles when we came across Heritage HD in Lisle. We ventured out to look at the Soft Tail that my husband had found online.
The bike was out front when we got there and we took our time looking it over (neither of us had been riding, ever!) without a sales person hanging over our shoulder, trying to close a deal. When we were ready to discuss a purchase, we found Kurt. Kurt was amazing! He talked to us about the specifics of the model, asked what we were looking for in a motorcycle, and really listened to what our needs were. We made our purchase and signed up for the Rider's Edge training course with Nancy. Nancy was an absolute gem! We had our 3 children (all under the age of 4) with us and she signed us up quickly and even helped to entertain our kiddos while my husband finished his paperwork.
I began my Rider’s Edge course 2 weeks later and was very nervous. Eric and Dick were just awesome instructors. The encouraged me and helped me to develop confidence in my ability to ride. They offered constructive criticism, sage advice and emphasized safety above all. I aced my written, did well on their range riding test and obtained my Class M endorsement on my driver’s license. I did all of this within 8days of starting the class and all under their master tutelage. I really appreciated that the range and classroom were on site and that we went as a class to the DMV for the riding test. I have already recommended it to others, including my own mother!
The most impressive thing about my experience with Heritage HD is that on every visit, it has been like visiting friends. The store is extremely clean and bright and the staff is always warm and welcoming. I have been greeted (most of the time, by name!) warmly each and every time I’ve come in. The ladies in apparel were great in fitting me for my helmet, Nancy is always eager to help with any question, and the sales people are available, but not hovering.
I have already purchased a second motorcycle, my own, from Heritage. Kurt, again, expertly guided me with questions and had me try several models until I found my perfect fit. I never thought that I would be a motorcyclist, but I love it! I am gaining confidence with each ride and I know that I can count on the staff at Heritage HD for any concern, service or product that I will encounter.
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| By: Tamara Plano,IL |
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"Submitted 8/20/09:I have been in contact with Joe at Heritage Harley Davidson over the last year about a bike I was looking for. Everytime I have been to Heritage Harley, Joe in sales has always made time for my wife and I even when he knew we were just shopping. This is the first bike I have purchased from Joe at Heritage Harley and it will not be the last. From sales to parts to financing, this is a Class A Ran Operation!!!
I have owned three other Harley Davidsons in the past and up until this past Sunday was down to one bike; this changed after visiting with Joe and the crew at Heritage Harley.
Thanks to everybody at Heritage Harley, I now have two bikes back in the garage again!!!
Thank you everybody and especially you Joe, even though it took some time we finally made a deal!!!
Can not go wrong with Heritage Harely Davidson!!"
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| By: Robert Plainfield,IL |
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"Submitted 8/10/09:I just want to thank everyone at Heritage H.D. for helping me make my dream come true of finally being in control and riding my own bike. Phil and Eric with the riders edge class were AWESOME, along with everyone else at the store. So my husband bought his 02 softail from Heritage and earlier this year he bought me my 07 883L. And we are having more fun than I ever imagined!! THANKS AGAIN for everything. I recommend Heritage to all my riding needs ."
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| By: Laura Bolingbrook,IL |
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"Submitted 8/7/09:Just can't say enough good things about Heritage. Buying my first harley was a wonderful experience, thanks to the staff. Joe and Josh are the best."
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| By: Manuela worth,IL |
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"Submitted 7/23/09:I purchased a 09 Ultra Classic from Heritage on July 5th from Joe. Prior I had stopped in a week earlier just to bend Joe's ear, and I must say Joe was very helpful in answering all questions and showing different items on the bike that I was interested in. I had brought my wife in the followng week for a test ride, and again Joe was great! We sat down and figured out the add ons for the bike and then talked with Josh in F&I for a payment figure. Josh gave us many different options for payments. The best part was they both knew we were not going to buy that day, and both were still very happy to talk with my wife and I. We left the dealer, went home and talked, with one more call to Joe later in the day a deal was made. We picked up our new bike the next day. I have worked in car dealerships for 23 years, and they need to take lessons from the people at Heritage. There is no pressure to buy, and that is a very comfortable feeling as a buyer. I also had a chance to visit the service department for my 1,000 mile service, and to put the accessories on the bike. The boys in the back do an outstanding job as well! Dropped off the bike and was told a few days to get everything done. The following day I got a call from Al, your bike is done. All in all, a fantastic place to do business with and will be proud to say I bought my Harley at Heritage!"
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| By: Dave Bolingbrook,IL |
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"Submitted 7/10/09:Kurt Williams and everyone at Heritage gave me and my family a very welcoming feeling the moment we walked into the dealership. No pressure, explanations and options were giving about the Harley family and bike dynamics. We were then able to make a decision based on the information given from the staff at Heritage, that best fit or budget and wants. Great experience for a first time Harley buyer."
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| By: Jason Bolingbrook,IL |
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"Submitted 7/4/09:5/5 STARS FOR EVERYTHING! I purchased a new 2009 Heritage from Andy-Sales Manager, spent 60 days working with Al-Service Advisor, Ed-Mechanic & Don-Inventory Manager customizing it. Their collaborative effort was instrumental in producing my dream machine. Joe-Sales went into detail regarding the PMP program & anything/everything else Harley Davidson, Chris-Service Advisor sold me on it at my 1000 mile service 5 days after driving it away from Heritage. Alyssa, Amanda, Kelly & Nancy in Motorclothes listen and are eager to suggest items after hearing what I'm looking for and do so with a pleasant smile on their face. Other folks that added value to my Heritage experience include but not limited to Adam-Service Advisor, Bob-Driver, Bryan, Jake-Parts, Javier-Detailing Specialist, Kurt-Sales, Kyle-Service Manager, Skinny-Mechanic, Steve-Parts Manager, Terry-Sales & Zeek-Parts. Everyone I've had the good fortune to meet at Heritage has been GREAT!
Heritage HD is fortunate to have such friendly, energetic, & knowledgeable folks on their staff. GREAT JOB!
The month following my purchase, my brother traded in his Honda VTX & purchased a new 2009 Road King from Heritage, the same folks worked their magic with him as they did with me and he too now has his dream machine.
Heritage HD - Thank you for all that YOU do; WITHOUT the pressure to sell, sell, sell... Being a non-commission dealer makes being a customer a GREAT experience. 80 days on the road, I've had the 1000/5000 mile services & looking forward to the next one, 141 days ago began my Heritage experience :-) No regrets! 7/4/09.
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| By: Tom Naperville,IL |
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"Submitted 7/2/09:The team (and I mean team) at Heritage made my recent purchase of a 2009 Ultra Classic Electra Glide a very enjoyable experience. I could go on and on about my experience but the best that I can suggest is for you to experience the Heritage team for yourself. And the best part, no sales pressure, no accessory add on pressure, no insurance or extended warranty or financing pressure. You cut the deal that you want and with the bike you want and can afford.
My thanks to the Heritage Team for making my purchase a very enjoyable experience!
Brian "
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| By: Brian Naperville,IL |
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"Submitted 5/22/09:From our first visit, my wife and I have been treated like friends of everyone there. From the nice young ladies in Motorcloths, the guys in Service, the great guys in Parts helping with all the chrome (we just had to have). The Sales staff is friendly and NOT pushy and Josh in financing couldn't be nicer. If you are looking for a bike or some H.D. clothing or just want to shop a little and make a few new friends. We would suggest you stop by their Dealership and see for yourself. We did.
Ride Safe."
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| By: Drew North Aurora,IL |
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"Submitted 4/24/09:I traveled from the Peoria area to buy an 07 Ultra Classic. I was floored by the attention poured on us by the entire staff. My salesperson Kurt worked really hard to put things together for us. Thanks to all for a great buying experience! I wish Heritage was in Peoria!"
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| By: Clif Bartonville,IL |
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"Submitted 4/2/09: I just purchased a 2009 Nightster and WOW!!! If car dealers were like you guys maybe they wouldn't be having all these sales problems!! From the time I walked in I felt instantly comfortable. This was my first motorcycle purchase and it was extremely pleasent!! Thanks Terry!! From now on I am a dedicated Heritage H-D fan!!"
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| By: Zachary Naperville,IL |
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"Submitted 4/2/09: Greatest group of folks you'd ever want to deal with!"
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| By: Mike Naperville,IL |
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"Submitted 3/31/09: MY 09 ROADKING PURCHASED FROM JOE IN DECEMBER IS MY 11TH HD BIKE. IT IS MY FIRST PURCHASE FROM HERITAGE AND AS A RESULT, I AM A CUSTOMER FOR LIFE. THE OWNER SHOULD BE PROUD OF HIS ENTIRE STAFF. THEY "REALLY" CARE ABOUT GETTING THE DEAL DONE, AND MAKING THEIR CUSTOMERS FEEL GOOD ABOUT THEIR PURCHASE AND EXPERIENCE. SIMPLY PUT, A GREAT EXPERIENCE AND THEY ACTUALLY CARE !! NO NEED TO EVER GO ANYWHERE ELSE ! THANKS GUYS !!"
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| By: DAVID ELMHURST,IL |
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"I bought the used FXR4 site unseen via an internet listing. Terry and Andy in sales were extremely helpful and the bike was just as they described. The paperwork transactions were expedious and they always called me right back. Every little snag was fixed immediately. I only regret I live 1000 miles away."
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| By: Phil North Chelmsford,MA |
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"I've already submitted a previous survey, but my Heritage HD experiences keep getting better, so I thought I'd add another.
A few weeks ago, I stopped in for a free dyno test. The weather was beautiful, so a lot of people showed up. In spite of the crowd, Adam spent some time talking to me about my bike, had it on and off the dyno in a matter of minutes, then talked to me about the results.
Of course, we (my wife and I) had to spend some time in the store, finding more cool HD stuff. The parts guys - Steve, Raul & the gang, treated me well as always. They had what I was looking for in stock, helped me find it and answered any questions I had. Meanwhile, my wife was well assisted in her search some chaps to match her HD jacket.
On that trip, I spotted a flier for a Twin Cam Performance seminar. What a cool idea! I attended that with my riding buddy, Scott. I have an '02 Wide Glide, TC 88, carb. He has a couple of Road Kings, '97 & '06 - one of them, severely hot rodded.
Bryan & Adam were awesome at sharing their passion for Harley-Davidson bikes, and tweaking the motor for the best performance for your riding style. They discussed all the various options for performance upgrades, answered everyone's questions, and provided a wealth of *accurate* information. After the seminar, they talked with anyone who wanted, specifically about their bike. The whole thing was very cool. Informative AND fun!
Once again, Heritage HD proves they are the #1 Harley dealer in the Chicago area. I wouldn't spend my money anywhere else."
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| By: John Plainfield,IL |
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"I just wanted to thank all of you at Heritage for the experience I have had with you guys so far. In particular I want to thank the service guys for their help this past weekend. I bought a 99 Springer from Heritage at the end of July. It's been great, no problems. Last Saturday, we were on a ride and all of a sudden I lost electrical. We tried to figure it out but no luck. I called a tow and had them take it to Heritage. I called ahead and talked to Adam in the Service Department. I had met Adam when I had brought the bike in for an oil change and he had explained to me how he knew this bike well. The previous owner had all his work done by Heritage. Anyway, Adam said they had people available to look at it when I got there. Well that was at about 2:00pm. I gave him a call at 4 letting him know that we would finally be there around 4:30. He said he had guys standing by. When we finally got there, about 4:40 (20 minutes before Heritage was supposed to close), Adam had the Service department waiting to attack my bike. I rolled it off the truck and Kyle, Adam and several other guys took it right into the shop. They told me to go relax and let them see what they could do. All I kept thinking was that my weekend was gone. You know electrical problems, who knows what it might take to fix. But here comes Adam about 15 minutes later. Done, Fixed, Good To Go!!! They saved my weekend. They found the problem to be a bad battery, no other issues. And not only did they fix the problem, but since it was still inside 90 days since I bought the bike, No Charge! I just really appreciate the way they were ready to respond. Special Thanks to Adam, Kyle and the other guys who took care of my bike. Thanks to you guys I had a great time riding on Sunday. In this time of businesses that forgot how to assure customer satisfacton, they could all take a lesson from Heritage! Thanks Again, but enough talk!!! LET'S RIDE!!!!!"
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| By: Mike Romeoville,IL |
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"I will highly recommend Heritage to all my riding buddies. "
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| By: MIKE GLENDALE HEIGHTS,IL |
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"The sales department went out of their way to meet my needs. I drove three hours to pick up my Harley. My salesman was Joe. He and the whole dealership were first class all the way. I couldn't have had a more pleasant experience. I was very impressed with Heritage Harley Davidson. "
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| By: Ray Danville,IL |
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"I've purchased two bikes now from Heritage.After having some bad experiences with some other dealers I would only recommend Heritage Harley-Davidson."
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| By: Terry Bolingbrook,IL |
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"Fell in love with riding this spring. Decided I had to have my own bike, and the only way to go was Harley. From the first time I walked in to Heritage, I was impressed with the service. Kurt Williams expertise and knowledge helped in selecting the right bike for me. I love my Sportster! Kurt also helped select the right accessories for me as a new rider. He is so enthusiastic and encouraging about riding. The guys in parts and service answered all my questions. Amanda and Danielle patiently helped with selecting all the gear and getting me exactly what I wanted. Taking the Rider's Edge course was also a great experience. Heritage HD has a staff dedicated to the safety and fun of it's riders. This has been an exciting and rewarding experience in every way. I couldn't be happier. I will be going back to Heritage for all my biking needs."
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| By: Nancy Naperville,IL |
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"I just bought my first Harley a couple of days ago (used, from a private party). Talking with other HD owners, I heard some horror stories about their experiences with various HD dealers. I was *not* expecting my first trip to a Harley dealer to be pleasant.
The entire staff at Heritage HD seemed bent on proving me 100% wrong. We were greeted when we entered the store, asked if we needed assistance or had questions, and when we responded to the negative, we were left alone and allowed to shop, browse and explore at our leisure.
As we entered different departments, someone new would greet us, offer assistance, and then allow us to continue our experience.
What about the prices? It seems everyone had told us HD gear was all overpriced. That sure wasn't my experience at Heritage. The prices, in general, seemed to be reasonable and comparable to what you'd find in any bike shop. My wife found the perfect leather jacket, and it was on clearance! Genuine HD gear at Wal-Mart pricing! Whoo hoo!!
While I might imagine this all happening in the clothing department, I was sure I'd catch some hell in the parts department for being an HD newbie and asking "dumb" questions. Steve Campbell did everything to prove me wrong on that point as well. He answered all my questions, talked to me about some things I was thinking about doing with my bike, gave me some great advice on what to do as well as what to avoid. He even talked me out of spending $200 I might have spent on something that wouldn't work on my particular bike. No need to worry though... after such a great experience, Heritage will more then make that up when I return, repeatedly, for future purchases.
Overall, it was an awesome experience, completely unlike anything I had imagined, and we had a lot of fun too.
We'll definitely be back, and definitely refer our friend to Heritage!
Thank you!
JP"
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| By: John Plainfield,IL |
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"I stopped in to buy a helmet. The friendly sales staff helped me find exactly what I was looking for. As I was leaving, a person I assume was the dealership's owner, broke away from a customer who just dropped mega dollars on a new bike to thank me personally for purchasing a hundred fifty dollar helmet. I was so impressed, I returned for some slip on mufflers and was treated with similar courtesy by one of the service managers. He not only walked me around the showroom starting bikes so I could hear the different pipes, but also gave me a free, first class education on the '02 Heritage I had recently purchased from a private party. Visiting Heritage HD is like coming home. Even though you're a little farther for me to drive, you've earned yourselves a customer for life. "
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| By: Mark Medinah,IL |
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"Always enjoy stopping by. You all make it fun to be a Harley owner. "
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| By: William Oak Brook,IL |
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"Came in for some touring seat advice and spoke with Steve in Parts. He has always been very helpful and knowledgeable in the past. After listening to him, I purchased the seat and so far so good but just waiting for the better half to test it out. In addition, Steve informed me that there was 20% off due to Customer Appreciation Days at the store this weekend. On top of that, in the midst of all that was going on due to the event, the service department installed it on the spot for no charge. Steve, 20% off, installed, no charge - who could ask for more - you're good people and the customer service is greatly appreciated and will be remembered."
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| By: Anonymous LaGrange Park,IL |
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"just wanted to say that everyone in service is great. Wanted to say thanks to Brian, Kyle, Al, for all the hard work and always getting me back on the road as fast as possible"
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| By: Eric bartlett,IL |
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"Your service dept is the best. Bryan and the guys are great."
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| By: mike mt prospect,IL |
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"Thanks to Joe and Adam, Joe made the whole buying experience a pleasure.When I purchased my 2006 street glide I bought new speakers and when the fairing was off Adam came and told me that the speakers I bought were not as good as the ones already in and that I should not replace them. I got a refund on the speakers and was not charged for the labor,they even put on new highway pegs free of charge. What other dealer ship would do that ?"
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| By: Charles Lockport,IL |
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"Adam in the Service Dept. did a great job getting me in. They even did an extra job I threw at them at the last minute. Thanks for all the help!
Ken"
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| By: Ken lisle,IL |
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"The whole experience was fantastic and I will recommend you to all of my friends who are looking for a new bike."
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| By: Mike Aurora,IL |
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"I first came to Heritage Harley back in 2005 and ended up buying my first motorcycle which was a new 2005 Road King Classic. I instantly fell in love with that bike. Wow what a dream it was. So then two years later I bought a new 2007 Low Rider, then a new 2007 DeLuxe, and then a new 2007 Street Glide. I think buying four bikes from the same dealership pretty much says it all. These guys from Ownership to Managers all the way to the porters are just fantastic. They have taken care of every detail always with my best interest in mind. I cannot thank them enough for all of the support they have given me over the last few years. I can honestly say these people are now family. Give them a try - you will like the results."
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| By: Gary Naperville,IL |
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"Very Positive experience with all my visits since purchasing my first Harley in May. Your staff is professional and friendly and EVERYONE is willing to help, or suggest whats best for the bike and operator. Very impressive.
Joe
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| By: Joseph Darien,IL |
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"Great people to work with, knowledgeable sales staff was able to help with any questions I had being a first time Harley owner. Beautiful dealership spotless inside and out. I will buy here again. Thanks
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| By: Mike Lombard,IL |
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"This is my first Harley Davidson purchase. The whole crew made this a very easy choice to buy from Heritage H-D. The whole experence was very easy and professional. I will look forward to buying my next bikes from Heritage H-D as well."
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| By: Kelly Montgomery,IL |
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"You guys had everything I wanted and even extended the courtesy of working with me from 10,000miles away while I was in Singapore. An overall fantastic experience."
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| By: Rick Geneva,IL |
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"To all the team at Heritage H-D You guys are the best! Thanks for getting me my new bike and always taking the time to answer my questions. I can't wait to ride in the spring. "
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| By: Ling Darien,IL |
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"I would like to share why I bought my first Harley from Ken at Heritage Harley-Davidson of Lisle. After having an exceptional experience renting a Harley-Davidson from Southern Nevada Harley-Davidson in Las Vegas, Nevada, I came home to Illinois dreaming of the day that I would own one of these fine motorcycles. Still unsure of the specific model I would pursue, I went on your website to start my research. I found my dream bike. I put the idea of purchasing one in the back of my mind for one day down the road. I happened to be in the area of Heritage Harley-Davidson and thought I would stop in to see my dream bike in person. I had driven past the impressive looking dealership many times before, but never went inside before. My wife was with me and also wanted to see the bike I had ridden in Las Vegas. As we walked into the dealer, we were greeted right away by a smiling representative. They were ready to answer any questions I had about Harley-Davidson and their products. There was no pressure to purchase anything. After answering my questions, my wife called me to the other side of the dealer to show me some Harley-Davidson jeans. After trying them on, I was sold and wanted to purchase 3 more pairs. Unfortunately, they only had one pair in stock. The sales person was quick to give me the option of placing an order. She said that I would have the additional pairs in my hands within a week. As promised, I received a phone call from the dealer letting me know my jeans were in.
The following Saturday, I went to pick up my jeans. I was again greeted by a smiling representative. My jeans were in hand quickly. Before leaving, I wandered over to look at the bike I hoped to own one day. My wife mentioned that she had spotted the same model and year in the used bike section of the dealer. It was an exceptional value. Ken took the time to answer any questions I had on the bike, again without any pressure to purchase. Well, I needed to think about this large purchase. I went to breakfast with my wife. Before I had coffee in my cup, I knew I needed to call Ken to tell him I would take the bike. To my dismay, Ken informed me that another person decided to purchase the bike. Ken felt bad, so he gave me the option to purchase the brand new model he had on the floor, at an unbelievable price. My last concern was winter storage. Without hesitation Ken offered to store my new bike at no additional charge. After finalizing the purchase, Ken took the time to show both of us the inner workings of his dealership then introduced us to several members of his team. One took the time to fit us both with new helmets to be sure our rides would be safe ones. The rest, as they say, is history. I am now the proud owner of a new 2007 Dyna Screamin Eagle. I never, in my wildest dreams, thought I would have my dream bike this soon. It was this exceptional experience and being able to get a tremendous value that made up my mind. The little push from my wife didn’t hurt either.
My wife and I have stopped back in to drop off some toys for your Toys For Tots program. Again, Ken took the time to show us where our bike would be spending the winter months ahead. In my opinion, Ken and his team offer this kind of consistent and exceptional customer service. This top rate treatment shows why Harley-Davidson has millions of loyal clients and riders. My wife and I look forward to many years of riding our Harley-Davidson and continuing our relationship with Ken and the exceptional staff at Heritage Harley-Davison.
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| By: David Schaumburg ,IL |
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"Just wanted to drop a note before this year ends and thank everyone at Heritage Harley - Davidson. I had not rode for almost 30 years and was very apprehensive about riding the 2007 Road King Classic. The Sales staff was wonderful, so I bought the beast. The instructors at the Riders Edge were great. The ladies in the clothing department are always helpful. Overall experience is second to none. Best Wishes to all fellow Harley Riders. See you in 2008 "
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| By: John Naperville,IL |
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"I may be a guy with the most atypical biker look. However, when I walked into the dealership, everyone welcomed me and made me feel a part of their family. All the sales staff was courteous and my buying experience could not have been better. I am so happy to be a proud owner of my 2003 Dyna Low Rider with a lot of chrome. My mid-life crisis has been tamed. Thank you, Ken!!"
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| By: Seiji Libertyville,IL |
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"I purchase my 2007 Ultra a few months ago. I've bought alot of cars,boats and motorcycles over the years, Ken and his crew are one class act. Great buying experience!! I met Kyle and his crew in service and was also impressed."
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| By: Jeff New lenox,IL |
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"I had the best experience purchasing my first bike ever from Heritage. I had been to several other dealerships in the area but Heritage treated me the best. I thank you all.
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| By: Mike Woodridge,IL |
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"Your sales staff far excedes that of other Harley dealerships as does the staff in your motorclothes department. Very friendly and did not ignore us when we came in. A very special thanks to those who allowed me to go with your Riders Edge group to obtain my license even though I took the course at another dealership. Your professionalism and courtesy has earned you a long time customer. Many thanks. "
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| By: bob west chicago,IL |
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"My experience here is better than any other dealership I have visited. From the moment you walk in the door, you are greeted in a friendly manner by the very helpful staff. Everybody from the girls at the reception desk, the ladies in the clothing area, the guys at the parts desk, even the salesmen, make you feel welcome and will happily answer any question you have, no matter how "dumb" you might feel it to be.
Thanks to my experience at Heritage HD through the Riders Edge course and in buying an '07 Dyna Street Bob, I will only deal with Heritage HD when it comes to all my future Harley-Davidson related purchases and maintenance."
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| By: Pete Aurora,IL |
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"The whole experience was great. Terry Grimes is a great asset to your company. He was very knowledgeable when I purchased my used 2006 Street Glide. Service and parts went above and beyond on my genuine parts purchase. I have nothing but positive things to say about Heritage Harley Davidson. Even the clothing section helped to fit my wife and me with our leather coats.
Thanks
Ken Kowal
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| By: Ken lemont,IL |
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"I am very happy with the purchase of my Electra Glide Standard. From the time I stepped in through doorway, the people at Heritage made me feel comfortable, everyone from the sales team to the service department to the clothing and accessories. I am glad I made the purchase with Heritage. "
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| By: Kenneth Naperville,IL |
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"I bought my Road King before the expansion. Good service from sales, my bike was ready with all of the accessories installed as requested. I have been treated well by the parts department when I have purchased maintenance items and currently have an appointment with service to install some pipes aand a jet kit. You guys keep me coming back."
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| By: Corey Naperville,IL |
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"Very impressed by your sales team, they bent over backwards to make my buying experience enjoyable I just regret not buying my first bike from you guys. Being a military man this is why I entered the Harley family. Your team keeps the brotherhood alive GOOD JOB"
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| By: Bryon shorewood,IL |
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"I wanted a Black Cherry Streetbob, no one had one in stock where ever I went. Heritage called around and they found me one. Next thing I knew it was mine. This is my first bike I have owned. Thanks Heritage and all the guys who got it ready for me to take home. "
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| By: Theresa Wenona,IL |
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"Thank You again !!!!! My Wife and I just purchased our third motorcycle from Heritage H-D. Needless to say a great staff all around,from general manager to porters. A true 5-star dealership. My oldest son is ready to purchase a new harley I'm sure it will be from Heritage. I recomend you to everyone I talk to looking for a new or used bike. Terry was great making my youngest son feel at home checking out comfortable seats & bars on the bike we purchased. Again great job to all keep it up. "
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| By: James Aurora,IL |
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"I recently purchased a new Road King. I have been looking for quite some time and at other dealerships. Heritage was the only dealership that made me feel comfortable walking in the door without feeling pressured. Everyone was friendly and greated you without making you feel like you had to buy anything. They gave you space and freedom to look around. Once I was ready for assistance, Terry answered all my questions and advised me on the various differences and options available on the models I was interested in. He took the time to understand what I was interested in. If he did not know something (I asked a lot of questions) he got me the answer or introduced me to someone who could. I actually dreaded the buying process, but was totally impressed with how great everyone was. I wish I could remember everyone's names as I type this to personally thank them, but everyone in sales, service, parts, finance, merchandise (the ladies are great!....Sorry Terry but they are better looking than you)were fantastic! Thanks for a great buying experience!!! Heritage was the most customer friendly and customer oriented organization I have the pleasure of dealing with in years! Thanks to everyone for the friendly professionalism!"
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| By: Bob Aurora,IL |
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"No pressure, extremely helpful and kind staff is why I made my purchase at Heritage Harley. Not to mention the amount of bikes in the showroom is impressive. I just stopped in to "look around" and felt very welcome there. Enough to buy my 1st Harley! They have an awsome selection of accessories which I'm still trying to choose from! Thank You Heritage for everything. I have recomended you, and will continue to do so! Thanks again! Jason, Naperville."
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| By: Jason Naperville,IL |
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"My husband has his heart set on a Harley Davidson motorcycle for about ten years now and since this year was his 40th birthday, we decided to buy one from Heritage Harley. We had ordered it for May delivery, but at Christmas time, I secretly contacted, our phenomenal sales rep, and told him to move the bike up for February delivery so it would be here before my husband's 40th birthday. The whole dealership was great about making sure that this birthday surprise was memorable and they were so accommodating with all my special requests. I highly recommend this dealership, in particular, for your purchase of your dream machine. It has been a phenomenal experience and my husband is over the moon with excitement after receiving his surprise birthday present this weekend. Thanks Heritage Harley, for everything! "
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| By: Marie Oswego,IL |
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" I just want to take the time to say thank you to everyone. I never got the chance to say thank you for what you guys did a few years back, nor will I ever forget. But after I came in and picked up a new 07. Not only did you go out of your way, you remembered and asked how everything was. I can’t thank you enough. You guys are all family in my book. And with that I wish all of you a great Christmas and a Happy New Year. "
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| By: sean lisle,IL |
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"Wife bought a 2005 Deluxe in Oct, I bought a 2007 Ultra in Nov. Extremely pleased with the professional atmosphere and attitude at all levels of the dealership. Every one was very informative ,took time to answer my questions and made sure we were well taken care of. Strongly recommend Heritage to all my friends for a purchase of any kind!!"
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| By: Ron Carol Stream,IL |
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"Dear Heritage Harley-Davidson,
I have recently had the opportunity to work with your staff in the Parts and Service depts., and have had several discussions with the guys in Sales. I've been riding on and off since 1971. Over the years everything has changed, this brings me to the reason I'm writing you. With true sincerity I am able to say that Heritage Harley-Davidson is the BEST experience I have had with any dealership, period. I will continue to be a customer of yours for a long time. So I say Thank You to all @ Heritage Harley-Davidson.
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| By: Rich Woodridge,IL |
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"This is our first Harley and we will be back for more.The Sales Force was the best!!!No pressure. They asked us what exactly we wanted to do and showed us our options.The Ultra classic is great.Parts and apparel have been great as well.Thank you for a perfect experience.
They have called to check on us and the bike.Every visit he has made himself available and answered all our questions. Thanks again Heritage."
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| By: Ray and LIsa Bolingbrook,IL |
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"Thanks to the Sales Team, we had a great experience at Heritage HD. Jim was very helpfull in helping us make our choice. As well as the rest of the staff for our other needs. I would recommend the Sales Staff to anyone looking for a bike or parts to customize the bike they already have. "
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| By: Anonymous Aurora,IL |
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"Well after purchasing three bikes from Heritage, I would say I am very pleased with their Sales Dept. In addition to the Sales Dept., the Service Dept. has provided the best service I have been able to find locally. Several times they have made adjustements to accomodate a customer. I highly recommend the Sales and Service at Heritage Harley. By the way, the Motor Clothes Dept. is not too shabby either. Pay them a visit."
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| By: Marcus Wheaton,IL |
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"Thank You for making my dream come true. I am now a proud owner of an '06 XL 883 Custom Sportster. I was very pleased with the salesperson who presented himself very well and did a very good job in helping me. I have a couple of friends who are thinking about buying Harleys for themselves and will send them your way. You did a wonderful job. Keep up the good work
Antonio "INDIANBOY" Espinosa
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| By: Antonio Aurora,IL |
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"I spent a great deal of time looking for the right dealership and the right motorcycle for me. This was going to be a big investment and I wanted to feel comfortable with it. Heritage Harley-Davidson was the only dealership I needed to visit. From top to bottom they are first class. Whatever my motorcycle needs are, they have the answers and they do it right. Thank you Heritage for helping me become a Harley rider for life."
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| By: Paul Clarendon Hills,IL |
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"The was my third purchase from Heritage and it just keeps getting better. All my questions have been answered when asked, the service staff is one of the best ever, and my wife loves Terry in sales. You have a great facility and staff. I will continue to be a customer of Heritage HD untill I can't ride any more. Then I'll just come in for the free coffee."
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| By: Bill Darien,IL |
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"From begining to end the service I have recieved there has been exceptional. I am greeted every time I walk into the showroom for any reason. Based on my experience at another Chicago Dealership, it is a joy to be associated with Heritage HD.
Keep up the customer service."
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| By: Robert Aurora,IL |
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"Had my bike in for service and out of all the local HD Dealers Heritage HD has been the best.
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| By: Richard Downers Grove ,IL |
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"I just wanted to take the time to let all of you know that you have made my experience of purchasing my first bike one that I will never forget. Because of you GREAT service from sales to service and everything in between you have gained two customers for life!!!! Thanks again and keep up the good work."
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| By: Matt Joliet,IL |
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Serving The Chicagoland Area For 23 Years.
EXCLUSIVE
ON-SITE
RIDER'S EDGE® Training
Course and Class Room!
Your 2010 Is Here.
Call Terry, Kurt or Joe today! We Are Proud To Sponsor Al Kuefler And His Super Pro Dragster! 
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